Month: July 2017

poor customer experience is destroying our competitive advantage

Poor Customer Experience is Destroying our Competitive Advantage – ANR87

Subscribe below and never miss an episode… iTunesStitcher There is no doubt in my mind, poor customer experience is destroying our competitive advantage. For over a century, independent agents have prided themselves on quality customer service as the hallmark of their value proposition. I’m worried we’ve become complacent and no longer deliver on that value promise. …

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insurance technology revolution

The Insurance Technology Revolution Undone with Bill Wilson – ANR86

Subscribe below and never miss an episode… iTunesStitcher Will independent agents survive the insurance technology revolution? I’d like to believe yes. So does Bill Wilson, our guest in this episode of EMK Radio. Bill is the founder of InsuranceCommentary.com (as well as former Vice President of Education and Research at Big “I”) and one of the …

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mckinsey study independent agents

Maybe We Should Have Listened to McKinsey & Company Four Years Ago – ANR85

Subscribe below and never miss an episode… iTunesStitcher It’s been four years since McKinsey & Company published their infamous, Agency of the Future study proclaiming the death of local insurance agents. Download a copy of the Agency of the Future report here. In this episode of EMK Radio, Ryan and Marty take a look at what …

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Science of accounting - Best Finance Blog

Science of accounting – EMK Finance Blog

While many consider accounting an art, accounting is also a science because of the focus on recording and presenting data (financial) through the scientific process, which involves observation, collection of data and investigation. Many find accounting difficult because of logic and reasoning applications involved with the subject. Additionally, many need to understand fundamental concepts before …

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customer experience is the insurance product

Customer Experience is the Insurance Product: 5 Ways to Save the Future of Your Agency

There is no doubt Ted Devine, CEO of Insureon, rattled some cages with his closing keynote presentation at Elevate 2021 (watch Ted’s full presentation here). He also delivered one of the defining quotes of the conference: “Experience is the product.” Before we can dive into why customer experience is the product, we first define the …

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